Finally - A Bank That Wants to Help Their Customers

Now here is a bank that is looking to provide services that its customers might actually need rather than telling the customer what they want. Financial services provider Malayan Banking (Maybank) has launched an online income tax payment service for its customers.

See http://bit.ly/1FcVu5

The Evolution of Business Process Excellence

Here is an excellent article on the evolution of Business Process Excellence. It starts with the early days of Total Quality Management, Business Process Improvement, Six Sigma, Lean, BPM and concludes with an explanation of Customer Expectation Management; an emergent management and business approach with the powerful idea of defining your business, not in terms of the goods and services you provide, but in terms of "customer expectations."

See http://bit.ly/RAYOp